VicastCamTerms of Service

Last updated: July 22, 2026

Licensor: Vicast International Limited

Official channels: VicastCam official website and authorized app marketplaces (Apple App Store / Google Play Store)

Contact email: service@vicastcam.com

Welcome to VicastCam (the "Software")!

VicastCam products are offered only to users outside mainland China. We do not actively promote our products to users in mainland China. If you are located in mainland China, please be aware that this product has not obtained the relevant operating qualifications in mainland China.

These Terms of Service (the "Terms") are entered into between the Licensor and the user of the Software ("you", "User") to govern all of your conduct in downloading, installing, registering, logging into, and using the Software.

By clicking the "Agree" button in the Software, you voluntarily accept all of these Terms; if you do not accept them, the Licensor does not grant you permission to use the Software. Please stop using it immediately and uninstall the Software. Your continued use of the Software means that you agree to and accept these Terms and any subsequent revisions.

You confirm that you are at least 18 years old or have reached the legal age of majority in your jurisdiction ("adult"); minors must use the Software with the explicit consent of, and under the full supervision of, their legal guardian, and the guardian bears guardianship responsibility under the law.

1 Scope of application

1.1 Before using the Software, please read all of these Terms carefully, especially the bolded key clauses on disclaimers, governing law, and dispute resolution. If you do not agree with any clause, please stop using the Software immediately.

1.2 The Software is primarily intended for adults. Minors must obtain the consent of their legal guardian and use the Software under the guardian's supervision; the guardian must fulfill their guardianship duties under the law.

1.3 These Terms include platform rules published in the Software, such as announcements, activity rules, and in-app notices. All platform rules are an inseparable part of these Terms and have the same legal effect as these Terms.

1.4 By registering, logging in, or using the Software, you are deemed to have fully read, understood, and agreed to be bound by these Terms.

1.5 All intellectual property rights in the Software and all rights not expressly granted to users belong to the Licensor.

2 The Software and related services

2.1 The Software is an auxiliary tool for live streaming scenarios, providing live streaming, virtual scene setup, AI matting, face effects, beauty filters, and other functions. The specific services and functions are subject to what is actually displayed in the product.

2.2 You may obtain the client only through official channels (Apple App Store or Google Play Store). Risks and losses arising from the use of unofficial versions are borne solely by you.

2.3 To use the Software, you must prepare your own terminal device and network and bear the related internet and data charges. Full functionality requires an internet connection.

2.4 The Licensor grants you a personal, non-commercial, non-transferable, revocable, non-exclusive right to use the Software. Without the Licensor's prior written authorization, adaptation, copying, distribution, mirroring, crawling, selling, and commercial use are prohibited.

2.5 The Licensor has the right to upgrade, adjust, suspend, or terminate some or all services based on product optimization, security maintenance, compliance operations, and other needs. You may choose whether to update the client; refusing to update may limit some functions. You have the right to uninstall the app at any time to terminate the service.

2.6 Purchases and subscriptions

2.6.1 Purchases

(1) In-app purchases (Apple App Store / Google Play)

All paid features, purchases, and subscription services in the Software are transacted through the Apple App Store or Google Play payment systems, and the transactions are also subject to the corresponding platform's terms of service.

(2) Official website purchases (Airwallex)

Users may purchase memberships on the official website by credit card, with payment processed by Airwallex.

All membership plans on the official website are one-time payments, with no automatic renewal or recurring charges; they include limited-time membership plans and lifetime membership plans.

2.6.2 Subscription rules

(1) Automatic renewal: Subscription services will be automatically charged at least 24 hours before the end of the current service period, and the platform system will send a renewal reminder. You may view, manage, and cancel automatic renewal at any time in your device's "Settings > Account > Subscriptions" page (the path varies by platform).

(2) Price changes: If subscription prices are adjusted, we will announce the change at least 30 days before the new price takes effect through in-app announcements, the official website, and other means. Price changes do not affect the currently effective subscription period. If local law requires additional user consent, we will comply with the law.

(3) Free trials: If a free trial is offered, please turn off automatic renewal at least 24 hours before the trial period ends to avoid charges.

2.6.3 Regional refunds and statutory right of withdrawal

In-app orders and official website orders are two independent transactions, with independent refund channels and different entitlement rules.

In-app purchases (Apple App Store / Google Play)

Withdrawal and refund requests must be submitted through the official channel you used for purchase (App Store or Google Play), and refunds are also subject to platform rules and local laws.

Official website purchases (Airwallex)

Refund requests for official website orders may be submitted only through our official website customer service channel.

Within 48 hours after payment: If the membership has not been substantially used, you may apply for a full refund.

From 48 hours to 7 calendar days after payment: A partial refund will be reviewed on a pro rata basis according to actual service usage.

More than 7 calendar days: No refunds; except where it is verified that the service was completely unusable due to a platform technical failure.

(1) Users in the EU, European Economic Area, and UK: Under local consumer protection laws, you have a 14-day statutory right of withdrawal without reason, as detailed in the VicastCam Refund Rules. If the service has been used during the 14-day cooling-off period, the refund will be calculated pro rata based on actual usage time; after the withdrawal takes effect, your paid usage rights terminate immediately.

(2) One-time payment and lifetime services: The no-reason withdrawal rule no longer applies only if the user actively checks the box on the order page to confirm immediate activation of the service and voluntarily waives the 14-day statutory right of withdrawal.

(3) All other regions: Refunds and after-sales issues will first follow the official rules of the platform used for your purchase.

2.6.4 Rules for using paid entitlements

(1) Paid services and entitlements are for your own use only.

(2) You may not provide paid entitlements to third parties through gifting, lending, renting, reselling, bulk sharing, or similar means.

2.7 Fees, membership, and commercial use rules

2.7.1 The Licensor has the right to charge fees for the Software and supporting network services in accordance with the law. You must bear all costs for the hardware, software, and network required for use, and pay the corresponding service fees on time.

2.7.2 You must fulfill your tax obligations in accordance with the law and bear all taxes arising from your use of the services; fraudulent use of paid services is prohibited.

2.7.3 We may adjust the membership system or terminate membership services based on legitimate operational needs. If an account is banned or terminated due to violations, paid fees will not be refunded.

2.7.4 If you need to use the Software for commercial purposes, you must apply to the Licensor in advance and obtain a formal commercial use license.

2.7.5 It is prohibited to use the Software to disseminate pornographic or illegal content for profit.

3 Account management

3.1 You may register an account yourself or log in using a lawful and compliant third-party platform account authorization. Third-party accounts must complete real-name verification and comply with platform rules. You are responsible for keeping your account and password safe, and you are responsible for all actions under your account.

3.2 In accordance with network regulation and real-name requirements in different regions of the world, you must provide true, accurate, and valid identity information and contact details (such as email) when registering an account. If the information is untrue or questionable, the Licensor has the right to require correction, restrict, or terminate the service; for security verification purposes, some registration information cannot be modified.

3.3 Some basic functions can be used without logging in; full functions and paid services require registration, login, and identity verification.

3.4 Account nicknames, avatars, bios, and other profile information may not infringe another person's name, trademark, likeness, or other lawful rights by impersonation, and may not contain illegal, vulgar, or misleading content. The Licensor has the right to review account information and take measures such as resetting violating information, restricting functions, or banning accounts.

3.5 Accounts are for your own use only and may be logged in on devices lawfully controlled by you. Gifting, borrowing, renting, transferring, and selling are prohibited. If the Licensor discovers that the person using the account is not the registrant, it has the right to suspend or terminate the service.

3.6 You are responsible for the security and confidentiality of your account and bear full legal responsibility for all operations, published content, and conduct under your account.

3.7 If your account is stolen or you forget your password, you may recover it through the official appeal process.

3.7.1 If your account is stolen, information is leaked, or property is lost due to your improper safekeeping, device loss, or voluntary disclosure of your account password, you bear full responsibility.

3.7.2 The account recovery process only verifies information retained by the system and cannot determine the true identity of the user; you bear the related risks. If you discover any abnormality in your account, please contact official customer service immediately.

3.8 Account cancellation and data processing

3.8.1 You may apply to cancel your account through the Software's "My - Settings - Account management - Cancel account" or by official email. Ownership verification must be completed before cancellation.

3.8.2 After account cancellation, a 30-day data buffer period is reserved (only for financial reconciliation, dispute protection, and after-sales verification), after which the data will be permanently physically deleted. Transaction records required to be retained by laws and regulations are excepted.

3.8.3 After account cancellation, the account and data cannot be restored; your obligations and responsibilities arising during use are not waived by cancellation.

4 User conduct rules

4.1 You agree that, while using the Software, you will comply with laws related to global cybersecurity, intellectual property, image rights, and privacy, and respect the lawful rights of others. Without legal permission or the Licensor's written authorization, the following are prohibited:

4.1.1 Uploading or disseminating unauthorized personal information, trade secrets, or infringing content.

4.1.2 Using cheats, plug-ins, or third-party tools to interfere with or disrupt the normal operation of the Software.

4.1.3 Conducting illegal network intrusion, data theft, virus distribution, vulnerability scanning, forged network packets, or other network attacks.

4.1.4 Bulk malicious account registration.

4.1.5 Reverse engineering, decompiling, disassembling, or attempting to crack the source code of the Software.

4.1.6 Creating or disseminating pornographic, violent, defamatory, illegal, or non-compliant content.

4.1.7 Promoting tobacco, alcohol, gambling, weapons, or prohibited items.

4.1.8 Secretly photographing or recording others, or recording or disseminating others' images, voices, or private information without authorization, thereby infringing their image rights or privacy.

4.1.9 Other conduct that violates local laws, these Terms, or platform rules.

4.1.10 If you violate these Terms, the Licensor has the right to delete violating content without notice and, depending on the circumstances, issue warnings, disable functions, ban devices, or permanently close accounts; violating users may submit appeals through the official email, and the Licensor has final review authority.

4.2 When you use the Software to create content, you may not use built-in materials, effects, or marks for third-party trademarks, logos, or commercial marks (except for content you own the copyright to).

4.3 You may not use the Software to publish or disseminate violence, pornography, insults or defamation, doxxing, infringement of others' privacy, spam advertising, or other content that violates laws, regulations, or public order or morality.

4.4 The Licensor has the right to supervise and review user conduct and, upon discovering violations, may require rectification, delete content, or suspend or terminate services.

4.5 Special function restrictions

4.5.1 Camera and live streaming: Before using the camera, live streaming, or screen recording functions, you must obtain the explicit consent of all persons being filmed or recorded. It is strictly prohibited to use the Software for secret photography, secret recording, illegal live streaming, or other unlawful acts, and you bear the related responsibility.

4.5.2 AI functions: The intellectual property rights in the Software's AI algorithms, models, effects, and visual materials belong to the Licensor or cooperating third parties. You may use them only for personal, non-commercial, lawful creation, and it is prohibited to create deepfakes, false audio or video, fraud, or illegal content.

4.5.3 Regional compliance: You must strictly comply with the regulatory requirements of your country/region regarding live streaming, image capture, and AI content.

4.6 If your violation causes losses to the Licensor, paid fees will not be refunded, and you must fully compensate the Licensor for all economic and goodwill losses.

5 Personal information protection

5.1 We process your personal information in strict compliance with the EU GDPR, UK data protection law, Hong Kong's Personal Data (Privacy) Ordinance, and data protection laws around the world. Under Article 27 of the GDPR, we have appointed local compliance representatives in the EU and UK; specific contact details are set out in the GDPR and Data Protection Document.

5.2 You agree that the Licensor may collect, use, and store personal information in accordance with these Terms and the Privacy Policy. The Privacy Policy has the same legal effect as these Terms.

5.3 We use encryption, anonymization, and other security technologies to protect your personal information and prevent information leakage, tampering, and unauthorized access.

5.4 We will not share your personal information with third parties without your explicit consent, except in the following circumstances:

(1) You disclose it to a third party yourself;

(2) Where required for national security, public security, public health, or by law or judicial or administrative order;

(3) To protect the legitimate rights and interests of the Software, other users, and third parties, and in compliance with legal requirements;

(4) Information obtained from lawful public channels;

(5) Other circumstances provided by laws and regulations.

5.5 You have the right under the law to access, correct, delete, and withdraw consent for your personal information. For detailed rules on personal information, please refer to the Privacy Policy.

6 Complaints and reports

6.1 When using the Software for streaming output, users may not transmit any audio or video content that is pornographic, violent, gambling-related, infringing, defamatory, harassing, or that violates any applicable laws, regulations, or public order and good morals.

6.2 VicastCam has a zero-tolerance policy for violating streaming behavior. Once it is verified that a user has used this tool to stream violating content, the account will be permanently banned immediately and all usage rights will be terminated.

6.3 This product is a purely local streaming encoding tool with no social interaction features, and there is no content visible to other users in the app. The audio and video data streamed by users is sent directly to the third-party platform specified by the user; we do not store, relay, or display the content streamed by users.

6.4 If you discover any violating streaming behavior, please send a report email to abuse@vicastcam.com. We undertake to complete verification and take appropriate measures within 24 hours of receiving the report.

7 Breach handling

7.1 If you violate these Terms, platform rules, or local laws and regulations, the Licensor may take measures such as warnings, function restrictions, content deletion, service suspension, or permanent account bans. Losses arising from this are borne solely by you, and deleted content and data will not be restored.

7.2 If suspected illegal or criminal conduct is discovered, the Licensor will preserve evidence and report it to law enforcement authorities and cooperate with investigations.

7.3 If your violation causes the Licensor to face third-party claims, administrative penalties, or goodwill or economic losses, you must bear all of the Licensor's losses.

8 Intellectual property

8.1 All intellectual property rights in the software code, user interface, text, images, audio and video, effects, trademarks, logos, and other content of this software belong to the licensor.

8.2 The licensor holds all rights to lawful data and information generated during product operations.

8.3 Without the licensor's express written authorization, you may not use, copy, imitate, or register any VicastCam-related brand, trademark, domain name, or logo. You bear full legal responsibility for any losses caused by unauthorized use.

8.4 This software includes components distributed under open-source licenses and third-party licenses. Your use of those components must strictly comply with the applicable license terms.

9 Terms for minors

9.1 Minors must obtain explicit prior consent from a legal guardian and use this software under guardian supervision. Guardians may apply to restrict or close a minor user's account.

9.2 The licensor collects minors' personal information cautiously. Guardians must guide minors in protecting their privacy and online security.

9.3 Guardians must fulfill their guardianship duties under the law and guide minors to use the internet in a healthy way and avoid addiction.

9.4 Minors and their guardians bear legal responsibility for all of the minor's use and its consequences.

9.5 Minors may not use the camera for live streaming or on-camera recording on their own, and may not publish illegal or vulgar content.

9.6 If the licensor discovers that a minor is using the software without guardian consent, it has the right to directly restrict or ban the corresponding account.

9.7 Guardians should keep payment accounts and passwords secure to prevent unauthorized charges by minors. If you have questions, contact official customer support.

10 Disclaimer

10.1 You expressly acknowledge and agree that your use of this application is at your sole risk. To the maximum extent permitted by applicable law, this application and any services performed or provided by this application are provided "as is" and "as available," with all defects and without any warranty. The licensor hereby disclaims all warranties and conditions with respect to this application and any services, whether express, implied, or statutory, including but not limited to implied warranties and/or conditions of merchantability, satisfactory quality, fitness for a particular purpose, accuracy, quiet enjoyment, and non-infringement of third-party rights. No oral or written information or advice given by the licensor or its authorized representatives constitutes a warranty. If this application or service proves defective, you assume the entire cost of all necessary servicing, repair, or correction. Some jurisdictions do not allow the exclusion of implied warranties or limitations on applicable statutory rights of a consumer, so the above exclusions and limitations may not apply to you.

10.2 The licensor will use industry-standard security technology to maintain stable service operation. To the extent permitted by laws and regulations, the licensor is not liable for compensation for service interruptions or temporary data anomalies caused by force majeure, natural disasters, war, government bans, network failures, system maintenance, hacker attacks, viruses, third-party service failures, device anomalies, or other factors beyond the licensor's control.

10.3 If services are suspended or terminated due to system maintenance, version upgrades, compliance rectification, or business adjustments, we will provide reasonable advance notice through in-app announcements and the official website.

10.4 You bear all losses, including device damage and data loss, caused by your own operational errors, device failures, network configuration errors, or use of this software in violation of applicable rules.

10.5 We have the right to adjust service features, modify service content, or clean up server data for legitimate operational, system security, or compliance rectification reasons. We will not delete user data without cause.

10.6 Limitation of liability

To the extent not prohibited by law, in no event shall the licensor be liable for personal injury or any incidental, special, indirect, or consequential damages, including but not limited to loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use of or inability to use the licensed application, regardless of the theory of liability (contract, tort, or otherwise), even if the licensor has been advised of the possibility of such damages. Some jurisdictions do not allow the limitation of liability for personal injury or incidental or consequential damages, so this limitation may not apply to you.

Except where local law mandates otherwise for personal injury, the licensor's total liability to you for all damages shall not exceed 1 USD (USD 1.00). The above limitations apply even if the above remedy fails of its essential purpose.

For jurisdictions such as the European Union, the European Economic Area, and the United Kingdom, this limitation of liability clause applies strictly in accordance with local consumer protection laws.

11 Other terms

11.1 Governing law

These terms and your relationship with the licensor are governed by the laws of the Hong Kong Special Administrative Region of the People's Republic of China, excluding conflict-of-law provisions. The United Nations Convention on Contracts for the International Sale of Goods does not apply to these terms.

11.2 Dispute resolution

Any dispute arising out of or relating to these terms shall first be resolved through friendly negotiation. If negotiation fails, you and the licensor agree to submit the dispute to the competent courts located in the Hong Kong Special Administrative Region of the People's Republic of China.

If you are a resident of a European Union member state, this jurisdiction clause does not affect your statutory rights under local mandatory consumer protection laws.

11.3 Amendments

The licensor has the right to amend these terms during product testing and official operation, and will publish the amendments through reasonable means such as in-product announcements and the official website. Once published, the amended terms form an effective part of these terms and have the same legal effect.

11.4 Relationship of the parties

You and the licensor are independent civil entities. These terms do not create any agency, partnership, employment, joint venture, or other legal relationship. Apple Inc. and Google Inc. are only distribution and payment channels for this software; they do not participate in the development or operation of this software and bear no legal liability for this software or its services.

11.5 Effectiveness and termination

These terms take effect on the date you agree to them and register an account. The agreement terminates when the licensor terminates the service or you lose access. After termination, your obligations and liabilities during the term remain effective.

11.6 Effect of headings

Section headings in these terms are for reading convenience only and do not affect the interpretation or application of the terms.

11.7 Copyright and rights notice

The copyright in the text of these terms belongs to the licensor. The licensor has the right to amend the agreement based on laws, regulations, and business needs, and holds the right of lawful interpretation.