Refund Policy
July 22, 2026
Policy Effective Date: July 22, 2026
I. Scope of Application
This refund policy applies only to all paid products and services purchased through the official channels of Apple App Store and Google Play stores, including:
- Monthly subscriptions, annual subscriptions, and lifetime memberships;
- In-app purchases (e.g., feature unlocks, virtual items, etc.).
Important Note: This platform's official website, vicastcam.com, does not provide any online payment or direct purchase portal for paid services. There are no official website orders or refund processes.
VicastCam is operated by VICAST INTERNATIONAL LIMITED (Company Registration No.: 79517173), Registered Address: RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG, HONG KONG.
II. General Principles
VicastCam provides digital services and virtual goods, which are non-returnable once delivered and used. However, to protect user rights, we have established the following refund policy.
Please read this policy carefully before making a purchase. Confirming a purchase indicates that you have understood and accepted all terms of this policy.
The final review, decision, and execution of all refunds are entirely under the authority of the Apple/Google platform. VicastCam has no authority to intervene, initiate, or reject refund requests and can only provide supporting materials such as orders and payment receipts to assist the platform's review upon your request.
III. Refund Eligibility and Conditions
1 Purchases made through App Store or Google Play stores (the only payment channel)
- Within 48 hours of purchase: You can apply for a refund directly through the order page on the respective platform, which offers the highest processing efficiency.
- For purchases made more than 48 hours ago but still within 7 calendar days: You may contact VicastCam customer service to obtain an order voucher and submit it to the corresponding store to apply for a refund; the platform will calculate the refundable amount proportionally based on local laws and actual usage duration.
- For orders purchased more than 7 calendar days ago, the store generally will not accept refund requests, except where mandatory legal provisions apply.
Special Notes:
App Store and Google Play hold the sole authority to review and decide on refunds; VicastCam only provides order information assistance and cannot influence the final refund outcome.
If you are in the EU/EEA/UK, you are entitled to a 14-day statutory right of withdrawal under local consumer protection laws. Refund requests must be submitted through the App Store channel used for the purchase, with the specific process following the official Apple/Google help pages; for paid services used within the 14-day cooling-off period, the platform will deduct the refund amount based on the actual usage period.
2 Complete Inability to Use Paid Features Due to Technical Faults
If a program defect in VicastCam itself causes you to be completely unable to use purchased paid features, you may contact customer service to obtain a fault description document and submit it to the App Store to apply for a refund; the store holds the final review and decision authority. If we fail to fix the issue within 7 working days after you submit a fault ticket, you may provide complete evidence to the store to apply for a full or proportional refund.
3 The following situations are not eligible for refunds under any circumstances (store standards)
If the subscription period has been active for more than 7 days, the service fees corresponding to the consumed period are non-refundable;
Digital materials such as virtual backgrounds, effects, and templates are considered delivered upon download/unlock and are non-refundable;
Refund requests due to user-related reasons such as device incompatibility, operational errors, or personal preference changes;
If an account is banned due to violations or abuse of services, the corresponding paid fees are non-refundable;
Memberships or paid benefits obtained through unofficial resellers or third-party illegal channels, without a legitimate store order voucher, are not eligible for refund assistance.
IV. Refund Application Methods (Store Channels Only)
1 App Store Users
Open App Store → Tap Avatar → Purchase History
Find the corresponding order, tap "Report a Problem" to submit a refund request
2 Google Play Users
Open Google Play → Avatar → Payments & Subscriptions → Budget & History
Select the target order, tap "Request a Refund"
Supplement: If you need order screenshots or purchase vouchers to assist with the review, you may email service@vicastcam.com to request them from customer service.
V. Refund Processing Notes
Acceptance: Customer service will provide the corresponding order materials within 3 working days after receiving a voucher request;
Review: All refund reviews are independently completed by Apple/Google; we have no review authority;
Result Notification: Approval or rejection notifications for refunds are pushed by the store; VicastCam does not separately notify refund results;
Fund Arrival: Refund funds are returned by the store to the original payment account, with arrival time following Apple's and Google's own settlement rules.
VI. Compliance Data Retention Notes
In accordance with GDPR and global fiscal regulations, transaction-related data such as orders and customer service communications are retained for 5 years for statutory reconciliation and dispute verification, and are automatically destroyed upon expiry; collected email addresses and order information are used solely to assist with refund verification and for no other purpose. You may withdraw your consent for data processing at any time, which does not affect previously completed compliant processing.
VII. Dispute Resolution
If you have objections to the store's refund result, you may first contact VicastCam customer service to retrieve order materials for a secondary submission to the platform for review; if negotiation fails, you may seek relief from local consumer protection agencies or regulatory authorities in accordance with the laws of your location.
VIII. Rule Changes
VicastCam reserves the right to revise these rules in accordance with laws, regulations, and business adjustments. Changes will be notified via the official website, in-app announcements, or the registered email address, and the new version will take effect upon publication of the announcement; if the changes significantly affect user rights, separate user consent will be obtained via pop-up window or email.
IX. Contact Information
Customer Service Channels
- In-App: My Account → Feedback
- Email: service@vicastcam.com
- Official Website: vicastcam.com