VicastCamUser privacy and data protection

Last updated: July 22, 2026

VICAST INTERNATIONAL LIMITED ("we", "us", or "our") understands how important personal information is to you, and protecting it is a core principle for us.

This Privacy Policy complies strictly with the EU GDPR, UK data protection law, the Personal Data (Privacy) Ordinance of Hong Kong, China, and data protection regulations around the world. We process your personal information in line with the principles of lawfulness, legitimacy, necessity, and data minimization.

Special notice for users in the United States: under the California Consumer Privacy Act (CCPA), we will never sell, rent, or trade any of your personal information.

This Privacy Policy explains how we collect, use, store, transfer, and disclose personal information, and your rights to access, correct, and delete it. We do not collect personal information through forced bundling. We collect information only when necessary to provide the service; you may decline to provide information that is not necessary, and doing so will not affect your use of basic features.

In addition to this Privacy Policy, content shown in pop-ups, on-page notices, and feature update descriptions form part of this Privacy Policy and have the same legal effect.

When you first use VicastCam, click "Agree" to confirm that you have read and accept this Policy in full. If we later need to collect additional sensitive information when you use certain features, we will ask for your separate consent again. You may withdraw your consent at any time through your device settings or by contacting customer support.

You confirm that you are at least 18 years old or have reached the age of legal majority in your jurisdiction (an "adult"). Minors must use this software only with the explicit consent of a legal guardian and under that guardian's supervision, and the guardian bears guardianship responsibility under the law.

VicastCam products are offered only to users outside mainland China, and we do not actively promote our products to users in mainland China. If you are located in mainland China, please note that this product does not hold the operating licenses required in mainland China.

The sections below explain how we collect, use, share, disclose, and protect personal information, and how you can access, correct, supplement, and delete your personal information.

1. Information collection and use

1.1 VicastCam products and services

1.1.1 Information you provide

Required collection: we collect only your email address for account registration and sign-in. We do not collect your phone number or identity information.

Optional collection: profile bio, nickname, avatar, and similar details. You can choose whether to provide them, and declining does not affect basic use.

1.1.2 Information obtained from third parties

When you register or sign in with a third-party account (Google, Facebook, or Apple), we obtain only the publicly available avatar, nickname, and third-party UID from that platform. This information is used solely for account sign-in and identification, and is not reused or shared externally.

1.1.3 Information collected automatically

(1) Device information: device model, IP address, system version, device version, device identifiers (including the advertising identifier, Advertising ID), and similar data;

(2) Browsing and usage records: the content you browse and the actions you take in the app;

Data retention rules: all device identifiers, IP addresses, and log information are retained for a maximum of 12 months, after which they are automatically anonymized or deleted. See the retention period table in Section 5 of "GDPR and Data Protection" for details.

Facial feature statement (sensitive biometric information): when you use face effects or beauty features, we recognize and process your facial feature information locally only, to achieve better visual results. We do not upload, store, or share any facial data.

Clipboard: we read the clipboard temporarily only when you enter or share content, to recognize redirect and share commands. We do not upload or store any information from your clipboard.

Multi-camera screen casting: we request screen recording and local network permissions, and transmit video only within the local network. No data is sent externally.

Membership purchases: we may associate purchase time and duration information with your account and store it on our servers so that we can provide the service normally during your membership period.

Payment information: you complete payments through the App Store or Google Play, and the platform handles them. We do not collect or store any sensitive payment information, such as bank card or ID numbers.

Advertising ID: when you use this app, we and our third-party partners (such as Meta / Facebook) may collect your device's advertising identifier (GAID). This identifier is used only for ad attribution, ad fraud prevention, and basic app analytics. You can reset or delete this identifier at any time in your device's system settings (for example, on Android, under Settings - Google - Ads).

1.2 VicastCam operations and security

We are committed to providing you with a safe and trustworthy product and environment. To keep the relevant products or services running normally and stably, and to protect the safety and legitimate interests of you, other users, and the public, we may collect the following necessary information:

Device information: during your use, we may collect your hardware model, operating system version, network device hardware address (MAC address), IP address, software version, network access method/type/status, network quality data, operation/usage/service logs, and device sensor data (such as accelerometer and gyroscope data).

App usage: to prevent malicious programs and maintain operational quality and efficiency, we collect overall app operation and usage, usage frequency, app crashes, overall installation and usage, and performance data.

Account security assessment: we may collect account information, device information, and service log information generated during your use, and use this information, together with information obtained from our affiliates and partners with your authorization or lawfully available to us, to assess account and transaction security, verify identity, identify unlawful or non-compliant activity, detect and prevent security incidents, and take necessary recording, analysis, and handling measures in accordance with the law.

Notifications: you understand and agree that during operations we may send you one or more types of notices through the contact details you provided during registration (such as your email address), for example user messages, identity verification, security verification, and user experience surveys. We may also send you updates on content you follow and recommended content through your device's system notifications. You can turn off VicastCam notifications on your device.

1.3 App permissions

Camera: used for recording, live streaming, scanning QR codes, and capturing footage from multiple cameras. If turned off, the related features cannot be used.

Photos: used to access local media to create scene plans, upload avatars or feedback images, and save recorded videos.

Microphone: used for video recording and live stream audio.

Local network: used for device pairing and data transfer over the local network for multi-camera screen casting, remote control, and backup features.

Clipboard: used for quick input and share redirects.

Screen recording: used to capture footage for recording and screen casting.

Face ID / fingerprint: used for quick local sign-in and security verification. Biometric information is not uploaded or stored. If turned off, you can sign in only with your account and password.

Phone sensors: used for beauty effects and adjusting the picture angle.

You can enable or disable these permissions in your device settings, change the scope of authorization, or withdraw your authorization. After you withdraw authorization, we will no longer collect information related to those permissions, but this will not affect personal information processing we carried out previously based on your authorization.

1.4 Other rules

You understand that as our business develops, we may adjust VicastCam features and the services we provide. In principle, when a new feature or service is related to the features or services we currently provide, the personal information collected and used will be directly or reasonably related to the original processing purpose. Where there is no direct or reasonable connection to the original processing purpose, we will inform you again before collecting and using your personal information and obtain your consent as required by applicable laws and regulations.

The sensitive personal information we collect is highlighted in this Policy. To prevent leakage, tampering, or unlawful use of your sensitive personal information, we have adopted appropriate technical and organizational safeguards and make every effort to keep your information secure.

If the information you provide contains personal information of other users, you must ensure that you have obtained lawful authorization before providing it to us. If it involves information about minor users, you must obtain consent from the corresponding guardian before providing it. In such cases, the guardian has the right to contact us through the channels set out in this Policy to request correction or deletion of content involving minor users' information.

2. Rules for cookies and similar local storage technologies

To keep the VicastCam website and in-app web pages running properly and to improve the service experience, we store cookies, local storage, web beacons, and similar identifier technologies in your browser or on your device. This section explains cookie categories, purposes, and user management rights, adapted to the EU ePrivacy Directive and UK data protection law.

Important distinction: the native audio, video, shooting, and creation features of the VicastCam mobile app do not use, read, or write any cookies. Cookies apply only to the official website and web pages embedded in the app.

2.1 Cookie categories, purposes, and compliance requirements

We divide cookies into two categories: strictly necessary cookies and non-essential cookies. The processing rules and consent requirements for the two categories are distinct:

Strictly necessary cookies (no active user consent required; cannot be turned off)

These cookies are essential for the basic operation of the website. Without them, core functions such as sign-in, account security, orders, and cookie preference settings would fail. The legal basis is performance of the service contract and legitimate interests:

Session sign-in cookie: records your account sign-in status to avoid repeated sign-ins;

Security verification cookie: prevents cross-site attacks and identifies account risks;

Consent preference cookie: stores your accept/reject choice for non-essential cookies;

Load balancing cookie: keeps access to servers in multiple regions stable.

Non-essential cookies (enabled only after you give active, explicit consent; consent can be withdrawn at any time)

These cookies do not affect basic browsing but are used to improve the product and compile usage statistics. No related scripts are loaded before you consent:

Analytics cookies: anonymously collect the pages visited on the official website, time spent, and channel source, to improve product features. Corresponding to third-party MobLink and Firebase analytics SDKs;

Preference cookies: record the website language and page display preferences you choose;

Temporary third-party sign-in cookies: the Google sign-in component stores authorization status temporarily only during sign-in, with no long-term tracking.

2.2 Third-party cookies

Third-party service providers (Google, Alibaba Cloud Analytics, and payment platforms) may write third-party cookies to pages. The collection and use of third-party cookies are governed by those providers' own privacy policies. We allow third-party tracking scripts to load only after you actively consent to non-essential cookies, and we do not deploy tracking cookies in advance.

2.3 All channels for managing, disabling, and deleting cookies

You can withdraw your consent to non-essential cookies and clear locally stored cookies at any time. All such actions take effect permanently:

Manual browser management

In the settings of mainstream browsers such as Chrome, Safari, Edge, and Firefox, you can clear all cookies with one click and globally block third-party cookie storage. After you disable non-essential cookies, only basic sign-in remains available, and analytics and personalization features will stop working.

In-app privacy settings

Open the VicastCam App → Me → Settings → Privacy management to disable the loading of analytics and tracking cookies on embedded web pages with one click.

Changing consent by email

Email business@vicastcam.com to request that all non-essential cookie tracking be permanently disabled.

2.4 Cookie data retention and limits

All cookies stored locally remain valid for no more than 13 months and are automatically cleared on expiry. If you revisit the page, you will be asked again for consent to non-essential cookies;

We do not use cookies to collect or identify sensitive content such as your face, audio and video, or locally created materials;

Anonymous statistics generated by cookies are used only to improve the product and are not shared or sold externally in association with your account email or identity information.

2.5 Impact of disabling cookies

Disabling only non-essential cookies: basic browsing of the official website, account sign-in, paid purchases, and customer support are unaffected;

Disabling all cookies: sign-in status, language preferences, and cookie consent choices cannot be saved, and you will need to sign in again and set your consent again each time you open the page.

3. Information sharing, transfer, and public disclosure

3.1 Information sharing

We do not proactively share your personal information with any company, organization, or individual, except in the following cases:

3.1.1 Where we have obtained your explicit consent or authorization in advance; or where sharing is necessary to comply with applicable laws and regulations, the requirements of legal proceedings, or mandatory administrative or judicial requirements.

3.1.2 Sharing with our affiliates

Your personal information may be shared with our affiliates. We will share only the personal information that is necessary, and only for the purposes stated in this Privacy Policy. If an affiliate wishes to change the purpose for which personal information is used or processed, we will seek your consent again.

3.1.3 Sharing with authorized partners

Some of our services are provided jointly by us and our authorized partners solely to achieve the purposes stated in this Policy. We will share your personal information only for lawful, necessary, specific, and clearly stated purposes, and will share only the personal information necessary to provide the services. Our partners are not entitled to use the shared personal information for any other purpose. Our authorized partners currently include the following types:

3.1.4 Messaging notification providers

To adapt message push functionality to the device model you use, device manufacturers may use your phone model, version, and related device information (including hardware model, operating system version, device identifiers, and device sensor information) through technologies such as the SDK.

3.1.5 Payment service providers

Payment functions may be provided to you by third-party payment platforms that we work with (Apple / Google). Third-party payment platforms may collect your account information to complete payments. We do not collect or store any bank card or ID card information.

3.1.6 Authorized partners for advertising and analytics services

Unless we have your permission, we will not share your personally identifiable information (such as your name or email address) with partners that provide advertising or analytics services. To enable ad attribution, measure advertising effectiveness, and prevent fraud, we may share your device advertising identifier (Advertising ID) with third-party advertising service providers (including but not limited to Meta Platforms, Inc. and the Facebook SDK it provides). We provide these partners with information about the reach and effectiveness of their advertising, but not your personally identifiable information. We may also aggregate this information so that it does not identify you personally.

3.1.7 Vendors, service providers, and other partners

We send information to vendors, service providers, and other partners that support our business. This support includes providing technical infrastructure services, analyzing how our services are used, measuring the effectiveness of advertising and services, providing customer service, and conducting academic research and surveys. We sign strict confidentiality agreements with the companies, organizations, and individuals with whom we share personal information, requiring them to handle personal information in accordance with our instructions, this Privacy Policy, and any other relevant confidentiality and security measures.

3.2 Information transfer

We do not transfer your personal information to any company, organization, or individual, except in the following cases:

3.2.1 Where we have obtained your explicit consent to the transfer, we will transfer your personal information to other parties.

3.2.2 Where provision is necessary to comply with applicable laws and regulations, the requirements of legal proceedings, or mandatory administrative or judicial requirements.

3.2.3 In connection with a merger, acquisition, asset transfer, or bankruptcy liquidation, your personal information may be transferred as a result. When such changes occur, we will require the successor to protect your personal information in accordance with laws and regulations and to meet security standards no lower than those set out in this Privacy Policy. If the successor changes the original processing purposes or processing methods, we will require the successor to obtain your authorization and consent again.

3.3 Public disclosure

We will publicly disclose relevant personal information only in the following circumstances:

3.3.1 After obtaining your explicit consent in advance, we may publicly disclose the relevant information.

3.3.2 Disclosure based on law. We may publicly disclose your personal information where required by law, legal proceedings, litigation, or mandatory requirements of government authorities.

Information that users disclose themselves, or that is leaked due to hacker attacks or force majeure, is not within the scope of our proactive public disclosure.

3.4 Exceptions to prior authorization and consent:

Please understand that, in the following circumstances, under applicable laws and regulations and relevant national standards, partners may use your personal information, or we may transfer or publicly disclose your personal information, without obtaining your authorization and consent:

Where necessary to enter into or perform a contract to which you are a party.

Where necessary to perform statutory duties or statutory obligations.

Where directly related to national security or national defense security.

Where directly related to public security, public health, or major public interests.

Where directly related to criminal investigation, prosecution, trial, and enforcement of judgments.

Where necessary to protect your or other individuals' major legitimate rights and interests, such as life or property, but where it is difficult to obtain the consent of the individual concerned.

Personal information that you have made public yourself.

Where personal information is collected from information that is lawfully and publicly disclosed, such as through lawful news reports or government information disclosure channels.

Other circumstances provided for by laws and administrative regulations.

Under applicable law, sharing or transferring de-identified personal information, where the data recipient cannot restore the data and re-identify the individual concerned, does not constitute external sharing, transfer, or public disclosure of personal information, and the storage and processing of such data does not require additional notice to you or your consent.

4. Information storage, transmission, and security

4.1 Cross-border data transfer

The information we collect may be stored, processed, and transmitted in any country or region where we operate, and all such operations strictly follow the terms of this Privacy Policy.

The information we collect may be transferred to AWS compliant server nodes in Singapore. All cross-border transfers are carried out under the Standard Contractual Clauses (SCCs) approved by the European Commission, ensuring that data recipients provide a level of protection equivalent to the GDPR. You can obtain a copy of the SCC agreement by emailing business@vicastcam.com.

When you actively publish content publicly on the platform, the relevant information may be viewed by users worldwide via the internet. Please carefully review what you publish and avoid disclosing sensitive personal information.

4.2 Data protection

We place great importance on the security of personal information and implement safeguards across both technical and management dimensions to prevent unauthorized access, leakage, alteration, and loss of personal information, ensuring that all information processing complies with applicable laws and regulations. We use industry-standard encryption, de-identification, and anonymization technologies to defend against various malicious attacks. We also maintain well-developed data security management rules and tiered access permission structures, allowing only authorized personnel to access relevant data, and we regularly organize employee security training and data security audits.

We have established an emergency response plan for personal information security incidents. If a security incident such as leakage, alteration, or loss of personal information occurs or is anticipated, we will notify affected users and the relevant regulatory authorities within 72 hours and take remedial measures immediately. We will inform you of the incident details through in-app push notifications, email, letter, SMS, or other means. If we cannot notify all users individually, we will issue a public announcement and report the progress of incident handling as required by regulators.

VicastCam will continue to improve its security safeguards. Due to objective factors such as internet technology, network environments, and external malicious behavior, even with comprehensive safeguards in place, we cannot guarantee the absolute security of personal information. Please raise your security awareness, keep your account and related information safe, and set strong passwords and change them regularly.

When you are redirected to a third-party product or service, we are no longer responsible for protecting the personal information you submit to the third party. However, we will notify you that you are about to enter a third-party product or service so that you can better protect your personal information.

5. Managing your information

We place great importance on and fully protect your rights to manage your personal information, including access, copying, data portability, correction, supplementation, deletion, withdrawal of authorization, account cancellation, and complaints. After you withdraw the relevant authorization, we will no longer provide the corresponding features and will stop processing the relevant personal information. Withdrawal of authorization will not affect information processing that was already completed based on your authorization.

Feature entry points may differ across software versions and operating systems. Please refer to what is actually displayed.

5.1 Accessing, copying, transferring, correcting, supplementing, and deleting your information

You can manage your personal information in the following ways:

5.1.1 Open VicastCam and go to the "Me" or "Settings" page to view, correct, and supplement your profile yourself.

5.1.2 The software includes a "Personal Data Download" feature that lets you export a copy of the personal data under your account with one click, exercising your right to data portability.

5.1.3 The "Account Cancellation" entry in the App lets you submit an account cancellation request. After cancellation, a 30-day data buffer period applies, after which the account data is permanently and physically deleted from the cloud.

5.1.4 Send an email to service@vicastcam.com with your account and identity verification materials to apply to handle the relevant request.

After receiving your request, we will process it according to our procedures. To ensure security, you may need to provide written materials or relevant proof. We may verify your identity before processing your request.

We will respond to your legitimate requests within the following timeframes in accordance with the data protection laws applicable in your region:

European Union and United Kingdom: within 30 calendar days from the date a complete request is received. If your request is complex or numerous, we may extend this period by up to two months as permitted by law, and we will inform you of the reason for the extension within 30 days.

Hong Kong: within 40 calendar days from the date the request is received.

Other regions: within 15 business days from the date the request is received, or within the period prescribed by laws and regulations.

Under normal circumstances, you can correct or supplement the information you submitted at any time. However, for security and identity verification reasons, some initial registration information and verification information are not changeable.

5.2 Changing the scope of your authorization and consent or withdrawing your authorization

You can change the scope of your authorization and consent or withdraw your authorization through your device (for example, "System Settings" - "VicastCam").

You can also change the scope of your authorization for VicastCam or withdraw your authorization by contacting customer service.

5.3 Account cancellation

You can cancel your account through "Me" - "Settings" - "Account Management" - "Account Cancellation" in the VicastCam App.

Before you cancel your account, we may verify the personal identity, security status, device information, and other details you have authorized to us.

You acknowledge and understand that account cancellation is irreversible. After cancellation, a 30-day buffer period is reserved solely for financial reconciliation, dispute resolution, and after-sales verification; after the buffer period ends, permanent physical deletion is carried out. You remain responsible for your conduct before cancellation.

After your account is cancelled, you will not be able to use that account to log in to VicastCam, and you will not be able to recover any content or information related to the account. After your account is cancelled, you remain responsible for your use of VicastCam before cancellation.

5.4 We may be unable to respond to your requests in the following circumstances

Where related to our performance of obligations under laws and regulations.

Where directly related to public security, public health, or major public interest.

Where directly related to criminal investigation, prosecution, trial, and enforcement of judgments.

Where we have sufficient evidence that you have acted with subjective malice or abused your rights.

Where protecting the major legitimate rights and interests of you or other individuals, such as life or property, but where it is difficult to obtain the consent of the individual concerned.

Where responding to your request would seriously harm the legitimate rights and interests of you or other individuals or organizations.

Where trade secrets are involved.

6. Protection of minors' information

The VicastCam products and services we provide are primarily intended for adults, but we place great importance on protecting the personal information of minors.

Different jurisdictions have different age requirements for minors to use services on their own. We apply the following age thresholds based on the country/region you select when you register:

European Economic Area (EEA): Persons under 16 years of age must obtain the consent of a legal guardian to use this service. However, if the domestic law of your member state provides for a lower age of consent (not lower than 13 years), the age set by that country's law applies.

South Korea: Persons under 14 years of age must obtain the consent of a legal guardian.

United Kingdom: Persons under 13 years of age must obtain the consent of a legal guardian.

United States, Brazil: Persons under 13 years of age must obtain the consent of a legal guardian.

Other regions: Persons under 18 years of age must obtain the consent of a legal guardian.

6.1 If you are a minor who meets the conditions above, you must obtain your legal guardian's consent before using our products or services. You must also read this Policy and complete registration and use under your legal guardian's supervision and guidance.

6.2 If VicastCam collects a minor's personal information with the consent of a parent or legal guardian, it will collect, use, or publicly disclose that information only as permitted by law, with the explicit consent of the parent or legal guardian, or where necessary to protect the minor.

6.3 If we discover that we have collected a minor's information without guardian consent, we will delete the relevant data within 72 hours of discovery or within any earlier period required by law, and will restrict or close the relevant account.

6.4 If you are the guardian of a minor and have questions about the personal information of the minor under your guardianship, please contact us through the contact details published in this Privacy Policy.

7. Revisions and notices

7.1 We may revise this Privacy Policy if the VicastCam products and/or services change in the following ways:

7.1.1 The business functions involved in our products and/or services change, which changes the purposes, types, or methods of personal information processing;

7.1.2 The main recipients of personal information sharing, transfer, or public disclosure change.

7.1.3 Your rights in relation to personal information processing or the ways you exercise them change significantly;

7.1.4 The department responsible for the security of your personal information, or its contact details or complaint channels, changes;

7.1.5 Other changes occur that may affect the security of users' personal information or affect users' privacy rights.

7.1.6 Changes are required to comply with new or amended laws or policies.

7.2 Without your explicit consent, we will not reduce your rights under the Privacy Policy currently in effect.

7.3 After this Privacy Policy is updated, we will publish the updated version on VicastCam and notify you of the changes through in-app messages or other appropriate means, so that you can stay informed of the latest version of this Privacy Policy. If this Policy undergoes material changes, we will announce them through in-app messages and official channels at least 30 days in advance.

7.4 We may also help you better manage your personal information through feature updates. Please review the related feature descriptions.

7.5 Unless otherwise specified, the revised Privacy Policy takes effect on the date of publication.

8. Contact us

If you have any questions, suggestions, or comments about this Privacy Policy, you can contact us at service@vicastcam.com.

Operating entity: VICAST INTERNATIONAL LIMITED

Registered address: RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG HONG KONG

To help us handle your issue efficiently and respond to you promptly, you will need to submit identity proof, valid contact details, a written request, and relevant evidence. We will process your request after verifying your identity. Normally, we will respond within 15 days or within the period required by law.