Aturan Pengembalian Dana
July 22, 2026
Tanggal Efektif Versi: 22 Juli 2026
I. Ruang Lingkup
Aturan Pengembalian Dana ini hanya berlaku untuk semua produk dan layanan berbayar yang dibeli melalui saluran resmi Apple App Store, Google Play Store, termasuk:
- Langganan bulanan, langganan tahunan, dan keanggotaan permanen;
- Pembelian dalam aplikasi (seperti pembukaan fitur, item virtual, dll.).
Catatan Penting: Situs web resmi platform ini vicastcam.com tidak menyediakan pintu masuk pembayaran online atau pembelian langsung layanan berbayar, sehingga tidak ada pesanan di situs web atau proses pengembalian dana di situs web.
VicastCam dioperasikan oleh VICAST INTERNATIONAL LIMITED (Nomor Registrasi Perusahaan: 79517173), Alamat Terdaftar: RM 18 2/F, TUSPARK, 118 WAI YIP STREET, KWUN TONG HONG KONG.
II. Prinsip Umum
Semua layanan yang disediakan oleh VicastCam adalah layanan digital dan barang virtual, yang tidak dapat dikembalikan setelah diserahkan dan digunakan. Namun, untuk melindungi hak pengguna, kami menetapkan kebijakan pengembalian dana berikut.
Harap baca aturan ini dengan saksama sebelum membeli, dan konfirmasi pembelian berarti Anda telah memahami dan menerima seluruh isi aturan ini.
Kewenangan penuh untuk peninjauan akhir, keputusan, dan pelaksanaan dana semua pengembalian dana sepenuhnya berada di tangan platform Apple / Google. VicastCam tidak memiliki wewenang untuk campur tangan, memulai, atau menolak permohonan pengembalian dana, dan hanya dapat menyediakan materi pendukung seperti pesanan dan bukti pembayaran sesuai permintaan Anda untuk membantu peninjauan platform.
III. Syarat dan Ketentuan Pengembalian Dana
1 Pembelian melalui App Store atau Google Play Store (satu-satunya saluran berbayar)
- Dalam 48 jam setelah pembelian: Anda dapat langsung mengajukan permohonan pengembalian dana melalui halaman pesanan platform terkait, dengan efisiensi pemrosesan platform yang paling tinggi.
- For purchases made more than 48 hours ago but still within 7 calendar days: You may contact VicastCam customer service to obtain order proof and submit it to the corresponding store for a refund request; the platform will calculate the refundable amount proportionally based on local laws and actual usage duration.
- For orders purchased more than 7 calendar days ago, the store generally will not accept refund requests, except as required by applicable law.
Special Notes:
App Store and Google Play hold the sole authority to review and decide on refunds; VicastCam only provides order information assistance and cannot influence the final refund outcome.
If you are in the EU/EEA/UK, you are entitled to a 14-day statutory right of withdrawal under local consumer protection laws. Refund requests must be submitted through the App Store channel used for the purchase, with the specific process following the official Apple/Google help pages; if paid services have been used within the 14-day cooling-off period, the platform will calculate the refund amount based on the actual usage period.
2 Technical failures resulting in complete inability to use paid features
If a defect in VicastCam's own program causes you to be completely unable to use purchased paid features, you may contact customer service to obtain a fault description document and submit it to the App Store for a refund request; the store holds the final review and decision authority. If we fail to resolve the issue within 7 business days after you submit a fault ticket, you may provide complete evidence to the store to apply for a full or proportional refund.
3 The following situations are not eligible for refunds under any circumstances (store standards)
If the subscription period has been active for more than 7 days, service fees corresponding to the consumed period are non-refundable;
Digital materials such as virtual backgrounds, effects, and templates are considered delivered upon download or unlock and are non-refundable;
Refund requests due to user-related reasons such as device incompatibility, operational errors, or personal preference changes;
If an account is banned due to violations or abuse of services, corresponding paid fees are non-refundable;
Membership or paid benefits obtained through unofficial third-party top-ups or illegal channels, without formal store order proof, are not eligible for refund assistance.
Refund Application Methods (Store Channels Only)
1 App Store Users
Open App Store → Tap Profile → Purchase History
Find the relevant order, tap "Report a Problem" to submit a refund request
2 Google Play Users
Open Google Play → Profile → Payments & Subscriptions → Budget & History
Select the target order, tap "Request a Refund"
Supplement: If you need order screenshots or purchase proof for review assistance, you may email service@vicastcam.com to request them from customer service.
Refund Processing Instructions
Receipt: Customer service will provide the relevant order materials within 3 business days after receiving a request for proof;
Review: All refund reviews are independently completed by Apple/Google; we have no review authority;
Result Notification: Approval or rejection notifications for refunds are pushed by the store; VicastCam does not separately notify refund results;
Fund Arrival: Refund funds are returned by the store to the original payment account, with arrival time following Apple and Google's own settlement rules.
Compliance Data Retention Instructions
In accordance with GDPR and global tax regulations, transaction-related data such as orders and customer service communications are retained for 5 years for statutory reconciliation and dispute verification, and are automatically destroyed upon expiration; collected email addresses and order information are used solely to assist with refund verification and for no other purposes. You may withdraw your consent for data processing at any time, which does not affect previously completed compliance processing.
Dispute Resolution
If you have objections to the store's refund result, you may first contact VicastCam customer service to retrieve order materials for a secondary submission to the platform for review; if negotiation fails, you may seek relief from local consumer protection agencies or regulatory authorities in accordance with your local laws.
VIII. Rule Changes
VicastCam reserves the right to revise these rules in accordance with laws, regulations, and business adjustments. Changes will be notified via the official website, in-app announcements, or the registered email address; the new version takes effect upon publication of the announcement. If changes significantly affect user rights, separate consent will be obtained via pop-up notification or email.
IX. Contact Information
Customer Service Channels
- In-App: My Account → Feedback
- Email: service@vicastcam.com
- Official Website: vicastcam.com